Last updated: October 10, 2026
Damaged, Wrong or Missing Items
If something arrives damaged, or an item is wrong or missing, email info@orienttealeaf.com within 7 days of delivery. Please include your order number and photos of the item and the packaging. We’ll reship the item or refund it, whichever you prefer. If we need the item sent back, we’ll cover the return shipping.
Unopened Items
You can return unopened items in their original sealed packaging within 30 days of delivery. Return shipping is paid by you, and original shipping charges are not refunded.
Opened Tea
For food-safety reasons, opened tea can’t be returned.
How to Request a Return
- Email info@orienttealeaf.com first to request a return, with your order number. We’ll send you the return address.
- Please don’t send anything back before you hear from us.
- We recommend a tracked shipping service for your return.
Refunds
Refunds go back to your original payment method within 5–10 business days after we receive your return or approve your refund. Your bank may need a few extra days to show it.
Questions?
Email info@orienttealeaf.com. We reply within 1–2 business days. You can also read our Shipping Policy.